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Pre Access Specialist (Call Center)

Apply Now Job ID monhealth-6414-5879 Date posted 03/26/2024

JOB SUMMARY:

As a Pre Access Specialist, you will play a vital role in providing exceptional customer service and support to patients, healthcare providers, clinics, and other stakeholders within the healthcare industry. Working in a fast-paced call center environment, your primary responsibility will be to address inquiries, resolve issues, and ensure a positive experience for callers.

Join our dynamic team and contribute to delivering exceptional service that supports the well-being of patients and healthcare providers. Your dedication and commitment will make a difference in the lives of those seeking healthcare assistance.

MINIMUM QUALIFICATIONS

Education    

  • High school diploma or equivalent; post-secondary education in a related field is a plus.

Experience

  • Previous experience in a call center or customer service role, preferably in a healthcare or medical environment.
  • Familiarity with medical terminology, insurance procedures, and healthcare regulations.

Soft Skills

  • Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
  • Strong problem-solving and critical-thinking abilities to address inquiries and resolve issues effectively.
  • Proficient computer skills and experience with customer relationship management (CRM) software, electronic health record (EHR) systems, and other relevant tools.
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
  • Empathy, patience, and a customer-focused mindset to provide compassionate and high-quality service.
  • Willingness to adapt to changes, learn new processes, and stay updated on healthcare industry trends.

PHYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS: This position requires long periods of sitting at a computer, in desk space/cubicle.


Location: Mon Health Medical Center · Patient Access Services
Schedule: Full Time, Days

Mon Health highly recommends COVID-19 vaccinations. Out of an abundance of caution, you will not be able be on-site at any Mon Health facilities to start employment if you are pending testing, have tested positive for COVID-19 in the last 5 days and/ or are showing symptoms of COVID-19 without a negative COVID-19 test. If you have any questions or concerns, please contact humanresources@monhealthsys.org

Apply Now
Employee Headshot

I love being an ICU nurse at Mon because it has strengthened my confidence as a mentor. Our critical care team is committed to saving lives, life-long learning and making a difference every day.

Heather Hickman, RN
Mon Health Medical Center

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