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Financial Assistance Representative

Apply Now Job ID monhealth-5000-4499 Date posted 05/02/2023

Job Summary
Financial Assistance Representative interprets and applies Mon Health financial policies to make appropriate financial decisions and payment arrangements per financial guidelines of the organization. Provides financial education to patients regarding their benefits and financial liability for services provided. Prepares and presents fee estimates to current and potential patients. Demonstrates the ability to assertively pursue necessary information and to function independently to secure financial resolution on accounts. Handles dissatisfied patients in a professional manner and works towards a positive resolution. Maintains knowledge of revenue cycle operations, third party reimbursement, local/state/federal regulations and medical terminology.

Job Requirements

a. Minimum Education Requirement : High School Diploma or GED.

b. Minimum Experience Requirement :One year patient accounting (revenue cycle) experience required OR graduate of a medical billing & insurance or medical office administration program preferred. Must possess reading, writing and mathematical skills and the ability to understand written instruction and receive and transmit information. Knowledge of patient billing practices, medical terminology, patient registration, CPT and ICD-10 coding, federal, state and third-party billing regulations. Excellent interpersonal communication skills and the ability to work effectively with the public are essential in order to maintain cooperative working relationships with staff, patients, third-party payers and outside agencies.

c. Minimum License Requirement :

Physical Requirements and Environmental Conditions
Light Work: Frequent lifting and/or carrying of objects weighing up to10 lbs with a maximum lifting of 25 lbs.

Location: Mon Health Medical Center · PATIENT FINANCIAL SERVICES - Hospital
Schedule: Full Time, Days

As a condition of employment and in compliance with federal regulations, Mon Health requires COVID-19 vaccination. You must be fully vaccinated (14 days post the second dose of the series for Moderna or Pfizer or single dose of the Johnson & Johnson COVID-19 vaccine) in order to start employment. Additionally, you will not be able to start employment or be on-site at any Mon Health facilities if you are showing any symptoms of COVID-19, pending COVID-19 testing, or had a COVID-19 exposure within the past 14 days. If you have any questions or concerns, please contact

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Employee Headshot

I love being an ICU nurse at Mon because it has strengthened my confidence as a mentor. Our critical care team is committed to saving lives, life-long learning and making a difference every day.

Heather Hickman, RN
Mon Health Medical Center

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