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Customer Service Rep

Apply Now Job ID monhealth-5030-4579 Date posted 05/18/2023

Job Summary

With a patient centered culture, the IT Customer Service Representative will provide a positive experience to our Customers by being the primary contact point for phone calls and emails into and within the organization. The Customer Service Rep will record, track, each contact in the appropriate database appropriately.


High School Diploma or equivalent; or higher degree obtained.                    


Minimum of one (1) year of successful experience working with Microsoft applications (ex. Word, Excel, Access, PowerPoint). Previous Call Center or Support Center experience preferred. Possess excellent oral and written communications skills and interpersonal relationship skills. Attention to detail. Ability to learn quickly and work in fast pace environment requiring attention to detail. Healthcare experience/knowledge preferred.

Physical Requirements

Light Work: Frequent lifting and/or carrying of objects weighing up to 10 lbs. with a maximum lifting of 25 lbs.
Ability to sit for long periods of time (up to 8 hours). Good hearing is needed for frequent telephone use.
Ability to support twenty-four by seven operations to include On Call Rotation between Customer Service Representatives.

Location: Mon Health Medical Center · GUEST RELATIONS
Schedule: Part Time, Nights, Sat-Sun 7:00pm-7:00am

As a condition of employment and in compliance with federal regulations, Mon Health requires COVID-19 vaccination. You must be fully vaccinated (14 days post the second dose of the series for Moderna or Pfizer or single dose of the Johnson & Johnson COVID-19 vaccine) in order to start employment. Additionally, you will not be able to start employment or be on-site at any Mon Health facilities if you are showing any symptoms of COVID-19, pending COVID-19 testing, or had a COVID-19 exposure within the past 14 days. If you have any questions or concerns, please contact

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Employee Headshot

I love being an ICU nurse at Mon because it has strengthened my confidence as a mentor. Our critical care team is committed to saving lives, life-long learning and making a difference every day.

Heather Hickman, RN
Mon Health Medical Center

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