Concierge Guest Services

Job Summary

Proactively interacts with patients, family, and staff to ensure that customers have a positive first impression, that all interactions are helpful, and all needs are taken care of in a prompt and professional manner. Responsible for providing personalized service to every customer in accordance with the standards for the hospital. Expected to screen and take the temperature of any person entering assigned entrance. Serves as primary resource for visitors and guests seeking information, assistance or recommendations and acts as a liaison between guests and other departments in an effort to provide exceptional customer service.

Education

High School Diploma or Equivalent                    

Experience

Two years’ experience in a high contact customer service position or equivalent setting with demonstrated above standard performance.                    

Physical Requirements

Must be able to lift, push or pull 50-80 pounds for short durations.
Must be able to reach above shoulder level; stand, reach below knee level; kneel and squat; bend/twist at waist; grasp with both hands; position/turn patients; push/pull wheelchair.