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Concierge Guest Services

Apply Now Job ID monhealth-5016-4531 Date posted 05/09/2023

Job Summary

Proactively interacts with patients, family, and staff to ensure that customers have a positive first impression, that all interactions are helpful, and all needs are taken care of in a prompt and professional manner. Responsible for providing personalized service to every customer in accordance with the standards for the hospital. Expected to screen and take the temperature of any person entering assigned entrance. Serves as primary resource for visitors and guests seeking information, assistance or recommendations and acts as a liaison between guests and other departments in an effort to provide exceptional customer service.


High School Diploma or Equivalent                    


Two years’ experience in a high contact customer service position or equivalent setting with demonstrated above standard performance.                    

Physical Requirements

Must be able to lift, push or pull 50-80 pounds for short durations.
Must be able to reach above shoulder level; stand, reach below knee level; kneel and squat; bend/twist at waist; grasp with both hands; position/turn patients; push/pull wheelchair.

Location: Mon Health Medical Center · GUEST RELATIONS
Schedule: PRN, Flex, Casual

As a condition of employment and in compliance with federal regulations, Mon Health requires COVID-19 vaccination. You must be fully vaccinated (14 days post the second dose of the series for Moderna or Pfizer or single dose of the Johnson & Johnson COVID-19 vaccine) in order to start employment. Additionally, you will not be able to start employment or be on-site at any Mon Health facilities if you are showing any symptoms of COVID-19, pending COVID-19 testing, or had a COVID-19 exposure within the past 14 days. If you have any questions or concerns, please contact

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Employee Headshot

I love being an ICU nurse at Mon because it has strengthened my confidence as a mentor. Our critical care team is committed to saving lives, life-long learning and making a difference every day.

Heather Hickman, RN
Mon Health Medical Center

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